Job Description
Description: Position Summary Redeems slot machine vouchers and chips. Settles slot machine jackpots and cancel credit pay outs with Slot Floor team members. Creates and records W2-G and MTL transactions. Issues chip fills and credits to gaming tables. Safeguards bankroll. Check cashing and cash advance responsibilities. Operates a cash dispenser.
Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.
Essential Duties and Responsibilities - Redeems gaming chips and processes coins for customers in courteous and timely fashion ensuring excellent guest service.
- Validates and redeems slot machine vouchers.
- Validates and settles slot machine jackpots and CCPO's (Cancel Credit Pay Outs).
- Creates W2-G, 1042s, and processes W-9 tax forms for jackpot payouts.
- Issues table chips filled and table credits to gaming tables.
- Processes customer checks, cashing applications to determine check cashing limits.
- Cashes customer's paper and E-checks, credit and/or debit card cash advances.
- Responsible for making even exchanges of funds throughout shift at team member windows.
- Accurately records customer redemptions on the MTL (Multiple Transaction Log) and NIL (Negotiable Instrument Log) to comply with Title 31 regulations.
- Verifies all resort and Food & Beverage banks before issuing them to resort and F & B team members.
- Verifies all slot banks before issuing them to Slot Floor team members.
- Verifies all return banks and deposits.
- Counts and verifies casino, F & B, and resort team member's tips.
- Verifies and prepares currency and coins for the Ticket Redemption Kiosks and cash dispensers.
- Verifies and safeguards their assigned bankroll.
- Uses currency counter and straps currency.
- Uses coin counters to count and verify coins.
- Sorts and stacks chips by denomination.
- Sells and records tournament entries.
- Redeems Free Play coupons for promotional and gaming chips.
- Disburses tournament, Poker Bad Beat and promotional cash and chip payouts.
- Issues and logs disbursement of slot ticket paper to Slot Floor Team Members.
- Counts and records accurately all currency, coin, vouchers and chips.
- Prepares appropriate paperwork in a timely and accurate fashion.
- Balances cash drawer with receipts and resolves any variances.
- Provides exemplary customer service as established by Sandia Casino's customer service training.
- Executes all Cage/Vault Department's internal controls.
- Responsible for balancing up to $250K daily cash drawer.
- Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.
Additional Responsibilities - Performs additional duties as necessary or assigned.
- Strives to achieve performance excellence through job knowledge, experience, and focus on continued learning to gain expertise with all job requirements.
- Adapts to changing circumstances and demonstrates willingness to support management with all business initiatives.
- Builds strong interpersonal skills by building a cohesive working relationship with team members and internal/external contacts, through collaboration and teamwork.
- Demonstrates a professional, knowledgeable, friendly, and approachable demeanor.
Key Performance Indicators This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.
Knowledge, Skills, and Abilities - Must have excellent customer service skills.
- Must have basic math skills.
- Must have basic computer skills.
- Ability to operate 10 Key adding machine.
- Ability to count and sort coins and currency in large amounts.
- Ability to work under pressure with speed and accuracy.
- Ability to deal effectively and professionally with the public and casino team members.
- Knowledge of casino cash receipts and reporting requirements.
- Ability to work harmoniously and professionally with team members and supervisors.
Requirements: Education and Experience Required:
- High School diploma or GED Certification.
- Previous work experience in a casino cage, highly desirable.
- One (1) year cashiering experience required.
- Must be able to read, write and speak English fluently.
Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.
License/Certifications/Registrations - Must be able to obtain and maintain the required STGC Gaming License
- Will require a pre-employment and random drug screening.
Physical Requirements/Working Conditions The following selected physical activities are required to perform the essential functions of this position
Physical Requirement Description Seeing The ability to perceive the nature of objects by the eye.
Walking Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
Sitting Particularly for sustained periods of time.
Standing Particularly for sustained periods of time.
Stooping Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Working Conditions Required: - Work is performed indoors and outdoors. Outdoor work is subject to extreme temperatures and inclement weather conditions.
- Work hours are subject to change with overtime work required.
- Must be able to have a flexible work schedule to be able to work weekends and holidays if needed.
- Subject to hazards, which may cause personal bodily harm; smoke, common colds, influenza, dust, odors and elevated noise levels.
- Tasks may be performed on uneven, inclined, hard and soft-carpeted floors, outdoor surfaces, cement structures and surfaces.
- Duties may involve walking, standing for long periods of time, sitting and crouching. Specifically required movements include the following:
- Trunk - bend, twist, rotate, push, pull, carry
- Arms - reach, carry, lift, twist, and rotate
- Legs - lift, push, pull, twist, and rotate
- Hands - Grasp, manipulate, bilateral coordination, hand and eye coordination, overall and finger dexterity.
The content of this job description does not restrict management's right to assign or reassign duties and responsibilities to this job at any time. The job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion. The Pueblo of Sandia reserves the right to make changes to the job description whenever necessary. Selected candidates must submit to and pass a pre-employment drug and alcohol screening as part of the pre-employment process. Drug and alcohol screening will continue through post-hire testing to be conducted by a third-party random number generator. Selected candidates must submit to and pass a criminal background screening as part of the pre-employment process. The Pueblo of Sandia is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law. Sandia Resort and Casino
Job Tags
Holiday work, Work experience placement, Outdoor, Flexible hours, Shift work,