Job Description

Our client is the premier provider of material handling solutions and represents equipment from the world's #1 manufacturers. Their culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many “tools” to our success in supporting our employees.

Their core values are:

• Positive Attitude
• Servant Leadership
• Kaizen 365 (getting better, together, every day)

Their goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top-notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on-the-job training in a controlled environment, cutting-edge technology, and leaders trained to support.

We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that's you, come build your career with us at Welch Equipment Company and let's continue to set the standard!

Summary - The person in this role will be responsible for leading our collections team and overseeing the company's debt recovery operations. This person will use their strong background in collections strategy and team leadership to ensure the timely collection of receivables while maintaining excellent customer relationships. This role is key to promoting high team performance and financial health.

Benefits

• Medical, Dental, Vision
• STD, LTD, and Life insurance
• Accrued Paid Sick Leave and Vacation
• 401(k) match
• Compensation Range: $110-135K

Responsibilities

• Manage, mentor, and develop a high-performing collections team, including training, coaching, setting performance goals, and conducting regular evaluations.
• Provide hands-on leadership by setting daily, weekly, and monthly priorities for the team, ensuring all activities align with company objectives.
• Foster a positive, accountable, and results-driven team culture with regular feedback, recognition, and professional growth opportunities.
• Design and implement effective collection strategies, workflows, and KPIs to maximize collections performance and reduce delinquency rates.
• Monitor individual and team performance metrics; lead regular team meetings to review progress, address challenges, and celebrate achievements.
• Handle escalated collection cases and coach team members on negotiation and conflict resolution techniques.
• Collaborate cross-functionally with Sales and other company department teams to remove obstacles to collections and streamline internal processes.
• Ensure consistent application of collection policies and compliance with all regulatory standards.
• Prepare detailed reports and analyses for senior management on collections trends, team performance, and risk areas.
• Recommend improvements to processes, systems, and policies to enhance team efficiency and client experience.

Qualifications, Knowledge, Skills

• 5+ years of collections experience, with a minimum of 2 years in a supervisory or management capacity.
• Proven track record of building, leading, and motivating successful collections teams.
• Strong leadership, coaching, and conflict resolution skills.
• Excellent interpersonal, negotiation, and written communication abilities.
• Strong analytical mindset with attention to detail and excellent organizational skills.
• The ability to thrive under pressure and adapt quickly in a dynamic environment.
• Experience managing collections in B2B environment is a preferred, but not required

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