Job Description

Job Title: Customer Service Representative

Duration: 2-6+ Months (Possibility of Extension & Conversion depending on Performance)

Location: Lake Success, NY 11042 (100% Onsite)

Expected hours:

Hours per Day - 7.5

Hours per Week - 37.5

Job Description/Position Overview:

Qualifications:

• 1 plus year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
• Available to work 40 hours per week anytime within the operating hours of the site
• Prior stable work experience
• Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to navigate a computer while on the phone
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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