Bravado represents a privately-held home health SaaS company that uses A.I. to drastically reduce the time clinicians spend entering required patient data – often from 2 hours to 15 minutes per patient.
This 10-employee, Seed-funded firm, which was built by industry leaders from both healthcare and artificial intelligence, is seeking a Founding Customer Success Manager to manage 15 to 20 of our home health agency clients. You will report to the COO and work from their San Francisco office at least 3 days a week.
Solution
At Roger Healthcare, we are committed to revolutionizing home health documentation through innovative AI-powered solutions.
Our platform empowers healthcare agencies to streamline workflows, improve accuracy, and save valuable time, allowing clinicians to focus on what truly matters—patient care.
Role
* Individual contributor role, working from their San Francisco office.
* $80k to $120k base, commensurate with previous achievement. $100k to $140k OTE. Flexible time-off policy; platinum health, dental, and vision insurance; company equity.
* We’re seeking a top-performing Mid-Market CSM who has 3 to 5 years of experience onboarding, training, retaining, and growing accounts in a B2B SaaS setting.
* Experience selling into any branch of the healthcare ecosystem is strongly preferred. Healthcare AI, AI scribes, RCM, telehealth, and/or EHR experience will move you to the front of the line.
* You will interact with the CEO, CFO, COO, and other operations roles at these agencies.
* You have been a Founding CSM, or an early CSM at a small startup, and can help us build the playbook.
* All of our deals start with short paid trials, and your primary responsibility will be to help convert those trials into annual paid agreements.
Culture
* You will be a foundational contributor to our hybrid office culture. Your voice will really matter!
* Our tech stack includes HubSpot, ZoomInfo, Gem, Sales Navigator, and more.
* “I got out of home health because of the documentation. Roger has made me enjoy being a clinician again!” says one customer.
* Leadership team is a tight group of Cornell graduates who can articulate the mission, vision and core values of the firm.
Official Job Description
We’re Roger Healthcare (), building AI-powered clinical documentation for home-based healthcare. We give overworked clinicians their evenings and weekends back and raise the standard of elder care.
Backed by world-class investors, we are expanding rapidly, and deploying our platform to agencies serving tens of thousands of patients. We’re looking for passionate and high-performing individuals who are excited to be a part of this growth journey!
We are seeking a qualified Customer Success Manager to help us foster strong relationships and drive growth, not only within our existing customer base but also with future clients as we continue to expand. This is an exciting opportunity to join early, with immense potential for career growth and the ability to make an immediate impact on the success of our customers and the company’s trajectory.
What You’ll Do
What We’re Looking For
Why Join Us?
Unmatched career growth opportunity as our first AE hire
️ Make a tangible difference in the lives of clinicians and patients
Work on a mission that matters, backed by AI innovation and top-tier investors
Make a Real Difference: Hear from our Users
Referrals increase your chances of interviewing at Bravado by 2x
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