Job Description

Job Title: Systems Analyst (EDI Support)

Location: Miami, FL (Preferably)

Company: Dolce & Gabbana Beauty

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Job Summary:

The Systems Analyst (EDI Support) will be responsible for monitoring and ensuring the accuracy of Electronic Data Interchange (EDI) transactions between SAP ERP, EDI provider (SPS), and the Warehouse Management System (WMS). This role will troubleshoot errors, work with integration partners, and support internal teams in resolving EDI-related issues. The ideal candidate will have experience in an EDI/ERP environment and possess strong analytical and problem-solving skills.

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Main Responsibilities:

• Daily Monitoring & Validation: Review daily orders and confirm successful transmissions between ERP, EDI provider, and WMS.
• Data Reconciliation: Run custom reports to identify and resolve any discrepancies between SPS, SAP and WMS.
• EDI Transaction Processing: Ensure timely and accurate processing of EDI documents, including:
• Purchase Order Receipt (850s) in SAP
• Purchase Order Changes (860s)
• Purchase Order Acknowledgement (855s) to customers.
• Goods Issued & Shipment Processing
• Advance Shipment Notices (ASN – 856s)
• Invoice Processing (810s)
• Issue Resolution & Troubleshooting: Identify and categorize failures, troubleshoot issues, and pursue resolution.
• Log tickets with EDI and ERP providers for unresolved issues.
• Escalate critical issues to business leaders if not resolved within 48 hours.
• Claims & Dispute Support: Collaborate with the Dispute/Claims Specialist to investigate and resolve transmission-related claims.
• EDI Traffic Monitoring: Continuously monitor and resolve errors in SPS (EDI provider) to ensure uninterrupted data flow.
• EDI Enhancements: Manage the onboarding of new EDI customers, ship-tos, and additional requirements with SPS.
• Internal Education & Support: Train internal teams on EDI processes and respond to inquiries regarding EDI processing.
• System Enhancements & Testing: Gain proficiency in SAP functionalities to support sales and operations planning (S&OP) enhancements and test change requests impacting EDI and SAP processes.

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Qualifications & Requirements:

• Experience: Minimum 3 years of experience in an EDI/ERP environment.
• Strong knowledge of Retailer EDI transactions (850, 856, 810).
• Experience with SAP ERP System.
• Previous experience working with an EDI Integration Partner (e.g., SPS Commerce).
• Proficiency in Microsoft Office Suite (Excel, Word, etc.).
• Familiarity with Supply Chain Management and Warehouse interfaces.
• Experience with business intelligence tools such as Power BI or Anaplan is a plus.

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Skills & Competencies:

• Ability to manage high volumes of data and meet strict deadlines in a fast-paced environment.
• Strong analytical, organizational, and problem-solving skills.
• Professionalism, confidentiality, and trustworthiness in handling sensitive data.
• Adaptability to a startup business environment.
• Excellent written and verbal communication skills.
• Self-motivated with the ability to work independently.
• Understanding of the consumer goods industry.
• Languages: English fluency required; Spanish and/or Italian is a plus.

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Nice to have:

• Experience with PC/Software support a plus.
• PC Helpdesk experience would be a bonus, but not required

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