Job Description

Dynamics 365 Analyst

$100,000 - $130,000

Birmingham, AL (remote and hybrid options)

Role Overview:

We're seeking a skilled Functional Analyst to champion our global Microsoft Dynamics AX/D365 Operations and CRM systems across multiple divisions. You'll be a go-to expert along with other teammates, providing daily user support, resolving system challenges, and ensuring seamless operations. This role is pivotal in empowering users through training and ongoing support while collaborating with the implementation team to drive continuous system improvement.

Key Responsibilities:

• Provide daily expert support to D365 ERP and CRM users.
• Develop and deliver comprehensive user training to enhance system proficiency.
• Serve as the primary point of contact for user support inquiries.
• Collaborate with the implementation team on system enhancements and upgrades.
• Analyze, troubleshoot, and optimize business processes within the D365 and CRM environments.
• Translate business needs into detailed functional requirements for new system features.
• Partner with stakeholders to meticulously document requirements.
• Manage and track defect resolution during testing phases.
• Provide specialized expertise in sales, pricing, and shipping functionalities within D365.
• Conduct thorough reviews of project deliverables to ensure quality and accuracy.
• Maintain up-to-date knowledge of Microsoft ERP/CRM industry trends and best practices.
• Lead training sessions to empower team members with system knowledge.
• Contribute to strategic special projects.

Qualifications:

• Remote position with approximately 25% travel for onboarding and divisional support.
• Bachelor's degree or equivalent professional experience.
• Minimum of 5 years of experience with Microsoft Dynamics D365 ERP and/or CRM.
• Strong understanding and practical experience with sales, pricing, and shipping within D365 (preferred).
• Proven experience in full lifecycle implementations of Microsoft Dynamics AX/D365 F&O and CRM.

Technical Skills:

• Expert-level knowledge of Microsoft Dynamics AX/D365.
• Proficiency in core Dynamics AX/D365 sales, shipping, and pricing modules and CRM Apps.
• Familiarity with Microsoft SQL Server.
• Ability to create clear and concise functional documentation and effectively gather business requirements.

Preferred Experience:

• Experience in Discrete or Process Manufacturing environments.
• Exceptional problem-solving abilities and a strong capacity for independent work.

Call to Action:

If you're a dynamic Functional Analyst with a passion for optimizing Microsoft Dynamics AX/D365 F&O and CRM systems and empowering users, we want to hear from you! Join our team and play a crucial role in our global success.

This position requires a US Citizenship or Green Card as the client is not able to provide sponsorship.

At our clients’ request, only individuals with required experience will be considered.

Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.

Your resume will never be submitted to a client without your prior knowledge and consent to do so.

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