Job Description

Job Objective:

Supports the Medical Staff and Acute Care Services to enable cost-effective, high quality, efficient and safe patient care. This position will have a thorough understanding of all clinical and operational workflows to provide training and support to all physicians, advanced practice providers and clinicians in the acute care setting. This role works collaboratively with the clinical and business applications analysts, Nursing educators and informatics, pharmacy leadership and informatics, Quality, Surgical Services, Specialty Services, Legal and Compliance, and the Health Information Management teams to support Eisenhower Healths goals in providing ideal patient care in the inpatient setting. This position will support the Information Systems teams when addressing design decisions of moderate to high complexity, implementation of new applications, software upgrades, integrated testing, application maintenance, Epic training and provider support. The ideal candidate must have strong leadership, implementation, analytical, technical and training skills in supporting physicians, advanced practice providers and clinicians.

Job Description:

Education:

Required: Associates degree in relevant clinical field or additional experience in lieu of degree Preferred: Bachelors Degree in relevant clinical fieldRequired: Associates degree in relevant clinical field or additional experience in lieu of degree




Preferred: Bachelors Degree in relevant clinical field Licensure/Certification: Required: Certification required in any Epic Clinical application; Certification in Epic Clinical Informatics current or obtained within 90 days from hiring date

Licensure/Certification:

Required: Certification required in any Epic Clinical application; Certification in Epic Clinical Informatics current or obtained within 90 days from hiring date

Experience:

Preferred: Bachelors Degree in relevant clinical field Licensure/Certification: Required: Certification required in any Epic Clinical application; Certification in Epic Clinical Informatics current or obtained within 90 days from hiring date Experience: Required: Two (2) years in Information Systems or Clinical Informatics in healthcare setting; plus two (2) years of experience in Epic Implementation and Epic Principal Trainer; plus one (1) year of experience in a direct patient care position

Essential Responsibilities:

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  Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
  
  





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  Acts as a liaison between assigned departments, clinical end users and I.S. technical personnel.
  
  





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  Serves as lead trainer for Epic Inpatient Orders and personalization sessions for physicians and APPs.
  
  





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  Oversees Epic Principal trainer on content development of EMR educational materials for the medical staff.
  
  





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  Assists acute care directors and managers during the introduction of new technology, successful organizational readiness and implementation/optimization of Epic and other technologies.
  
  





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  Working with professional education, organizes and updates Epic training content to support proficiency in the acute care service areas, applications are utilized for maximum efficiency, and users are informed of new updates and revisions to the EMR workflows.
  
  





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  Provides expertise as a change agent for new innovation. Uses change management strategies throughout the planning and implementation process to ensure success.
  
  





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  Responsible for required internal and external communication to meet daily operations and objectives of the department.
  
  





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  Performs written and oral project status reporting on a regular basis as requested.
  
  





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  Provides technical and workflow assistance to support to expert users in the acute care settings.
  
  





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  Takes initiative to share information regarding healthcare informatics or regulatory requirements with other team members.
  
  





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  Takes advantage of available resources to stay informed of current developments and trends in healthcare informatics, information security and regulatory compliance.
  
  





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  Assures that all necessary documentation (i.e., procedures, processes) is properly completed.
  
  





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  Update all service requests on a monthly basis and communicate updates to the requestor on a monthly basis.
  
  





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  Ensures that email and voice mail indicate unavailability with alternative contact when out of office.
  
  





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  Assume administrative tasks to support management as requested and perform other duties as assigned.
  
  





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  Performs other duties as assigned.
  
  

Essential Skils:

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  Facilitation skills, strong organization skills, team building skills
  
  





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  Working knowledge of and experience using healthcare applications
  
  





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  Ability to maintain positive interpersonal relations with peers, users and vendors
  
  





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  Excellent communication skills
  
  





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  Excellent oral and written skills
  
  





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  Experience working in an acute healthcare setting or vendor setting
  
  





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  Experience with the assigned applications desirable (Epic Certification if applicable)
  
  





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  Ability to teach/train other staff
  
  





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  Previous system analyst experience at a senior level
  
  





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  Demonstrated knowledge and experience in PMO methodology and tools
  
  





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  PC Computer skills using MS Office, Internet Browsers, Email
  
  





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  Proven experience in project managing major projects
  
  

There's no better place to live, work, play, and prosper. At our award-winning medical
facilities located in the Coachella Valley, you'll be part of a five-star team with other
top health care professionals.

In 2024, we were honored to be named to Forbes' prestigious America's Best
Employers List for the third time, a testament to our dedication to providing an
exceptional work environment. Eisenhower Health is the sole employer in the
Coachella Valley to receive this esteemed designation, solidifying our reputation as
an outstanding place to build a career.

Our dedication to delivering high-quality, compassionate medical care is evident in
our rankings. According to U.S. News & World Report, we hold the esteemed position
of #1 in the Inland Empire and #12 in California among hospitals. Our Magnet
recognition underscores our commitment to nursing excellence and quality patient
care.

Our commitment to excellence extends beyond awards; we are the only hospital in
Riverside County to have received a five-star rating three years in a row in the USA
Government Rating System, a distinction awarded to just 10% of hospitals
nationwide.

We take pride in fostering an inclusive environment for all. With a score of 95 out of
100, we have been designated as an "LGBTQ+ Healthcare Equality Top Performer" by
the Human Rights Campaign, highlighting our dedication to providing
compassionate care to all members of our community.

Our commitment to patient safety is unwavering, as demonstrated by our "A" grade
in the Leapfrog Hospital Safety Grade for Spring 2023.

At Eisenhower Health, we don't just set standards; we raise them. Join our team and
be part of an organization that is consistently recognized for excellence in health
care and workplace satisfaction. Your career at Eisenhower Health will be marked by
growth, innovation, and the opportunity to make a meaningful impact on the lives of
our patients and the community we serve. Eisenhower Health is an equal
opportunity employer.

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