Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. Assists end-users/customers in resolving their IT issues accurately and promptly. Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests. Interacts with the end-user to resolve the user's technical issues. Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own. Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem. Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs. Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.
...Required Clean driving record, and valid drivers license and auto insurance Education Qualifications Bachelors degree in Music Therapy required. Job Description The Music Therapist provides music therapy services under the direction of the clinical...
...3/12/2025 Job Posting End: 03/21/2025 Job ID:R0238363 we are a food market where you make the difference At Wegmans, we're on a mission... ...working in a multi-faceted food service facility, including restaurant, hotel, country club, conference center, casino, theme park,...
Lead Software Engineer, Full Stack Do you love building and pioneering... ...? At Capital One, you'll be part of a big group of makers,... ...technology projects and a team of developers with deep experience in... ...Agile practices At this time, Capital One will not sponsor...
Title : Specialty Pharmaceutical Sales RepresentativeTerritory : Northern Atlanta, Buckhead to Rome.Company : Specialty Pharmaceutical Company that sells into the office setting to Psychiatrist and Pediatricians with medication to treat ADHD and InsomniaDescription...
...individuals for an entry level position as a Full-Time and Part-Time Private Investigator to conduct SURVEILLANCE as it relates to the investigation... ...a few characteristics of our Investigators and staff. No experience necessary to apply. If you have the desire to operate at...