Job Description

Kofax Solutions Problem Manager

The Role:

Cognizant is looking for an experienced and innovative Problem Manager with wide experience in the Kofax field to serve our diverse base of global clients. An ideal candidate is someone who enjoys working in a diverse, collaborative, geographically distributed team. Similarly, the ideal candidate is an expert engineer who values the “team”, drives continuous improvement and is unafraid to challenge the legacy status quo with creative cloud-based solutions ,The Problem Manager role involves overseeing the identification and resolution of technical issues within the organization. With a focus on Kofax technologies the candidate will ensure seamless operations and enhance efficiency in purchase request processing. This hybrid position requires a proactive approach to problem-solving and collaboration with various teams.

Responsibilities

• Manage and resolve technical issues related to Kofax Capture Network Server to ensure smooth operations.
• Collaborate with cross-functional teams to identify and address system inefficiencies.
• Implement solutions using Kofax E-Signature Essentials to streamline document processing.
• Oversee the integration of Kofax Transformation to enhance data accuracy and workflow automation.
• Provide expert guidance on Kofax Capture to optimize system performance.
• Develop strategies to improve purchase request processing using domain expertise.
• Analyze system performance and recommend improvements for operational efficiency.
• Coordinate with IT teams to ensure timely resolution of technical problems.
• Monitor system health and proactively address potential issues.
• Facilitate communication between stakeholders to ensure alignment on technical solutions.
• Document problem-solving processes and maintain comprehensive records.
• Train team members on Kofax technologies to enhance their technical skills.
• Ensure compliance with industry standards and best practices in problem management.

Qualifications

• Possess extensive experience with Kofax Capture Network Server demonstrating proficiency in managing technical issues.
• Have a strong understanding of Kofax E-Signature Essentials showcasing ability to implement effective solutions.
• Demonstrate expertise in Kofax Transformation with a focus on improving data accuracy.
• Exhibit proficiency in Kofax Capture ensuring optimal system performance.
• Experience in purchase request processing is highly desirable providing valuable domain knowledge.
• Ability to work in a hybrid model adapting to both remote and in-office environments.
• Strong analytical skills to assess system performance and recommend improvements.

Applications will be accepted until 07/24/2025.

The annual salary for this position is between $120,500 – $140,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

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