Job Description

Member Service Representative (MSR) plays a crucial role in providing exceptional customer service and financial solutions to clients. This position is responsible for assisting members with banking transactions, account inquiries, and product recommendations while ensuring compliance with banking regulations and policies.

Key Responsibilities:

• Greet members in a professional and friendly manner, ensuring a positive banking experience.
• Process financial transactions, including deposits, withdrawals, transfers, and loan payments efficiently and accurately.
• Assist members with opening and closing accounts, issuing debit/credit cards, and resolving account inquiries.
• Identify customer needs and recommend suitable banking products and services, such as savings accounts, loans, and investment options.
• Proactively cross-sell and refer customers to appropriate departments (e.g., lending, investments) to enhance financial well-being.
• Educate members on digital banking services, including mobile apps and online banking.
• Ensure all transactions and procedures comply with federal regulations and internal policies.
• Maintain confidentiality and safeguard member information.
• Identify and report any suspicious activities related to fraud or security risks.
• Maintain accurate records of transactions and documentation.
• Assist with branch operational tasks, including balancing cash drawers and ATM management.
• Participate in training and professional development programs to stay updated on banking regulations and best practices.

Qualifications & Requirements:

• High school diploma or equivalent (Associate’s or Bachelor’s degree in Business, Finance, or related field preferred).
• 2 years of experience in customer service, banking, or financial services preferred.

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