Job Description

Job Description

Job Description

JOB DESCRIPTION

Position Title: Ticket Writer

Location: Route 66 Casino Hotel

Employment Classification: Non-Exempt

Reports to (Supervisor Title): Lead Ticket Writer

Position Summary/General Description:

The Ticket Writer delivers outstanding service that exceeds our customers’ expectations, actively promotes the book while on shift, actively communicates a range of betting offerings to our customers, inputs betting information, and verifies winning tickets for guests.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the corporation.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Greets guests and quickly and accurately inputs betting information into system. Prints ticket, accepts money, and gives ticket and change to guest.
• Operate wagering terminal and perform machine maintenance, including but not limited to loading new tickets and keeping the area free of all debris
• Answers to all guests, explain wagering information, questions in a manner that reflects an understanding of the department and property in general
• Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed
• Observe and report unusual or suspicious wagering patterns or transactions
• Collects appropriate amount of money from the guest for wagers and makes the correct change.
• Assists guests with questions regarding wagering and how to use the self-betting terminals.
• Verifies and balanced drawer funds at beginning and end of shift. Safeguards said funds.
• Maintains assigned window in a neat, organized, and professional manner.
• Maintains knowledge of property information.
• Removes, records, and turns in amount of cash in register at end of shift, with necessary paperwork.
• Ensures compliance with the federal currency transaction reporting requirements.
• Responds to guest inquiries while monitoring and applying service recovery within authorized levels.
• Effectively respond to a supervisor s requests in all areas of guest interaction and guest concerns.
• Effectively communicates with management, team members and guests to address any concerns/needs of guests and/or other employees.
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors) while exercising tact, courtesy and initiative in handling day to day operational issues.
• Maintain strong organizational and communication skills, written and verbal, and time management and planning.
• Must be poised to handle a fast paced environment with multiple tasks under time constraint.
• Work odd or unusual hours, including weekends and holidays
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide friendly and fast beverage service to guests).
• Be a team player (e.g. work towards team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; be receptive to change and willing to embrace challenges).
• Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

• High School Diploma or GED preferred.
• Familiarity with casino operations or relevant work experience a plus.
• Cash handling skills preferred.
• Excellent verbal and written communication skills required.

• Excellent customer relation skills required.

Licensing & Certification:

• None

Computer Equipment, Software, Machinery:

• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
• Proficient with basic office equipment (e.g., computer, photocopying and faxing).
• Point of sale system/cash register.

Essential Physical Requirements:

• The job requires the ability to hear, sit, talk, repetitive use of hands and vision 51-100% of the time.

Essential Mental Demands:

• Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time.

Supervisory Responsibilities:

• None

Work Environment (inside/outside):

• The job is performed indoors with exposure to loud noises and fumes (e.g., smoke, etc.)

Other Requirements:

• Must obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide a valid drivers’ license.
• Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
• Must pass a pre-employment alcohol/drug screening.

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