Heldesk Support with Mainframe support Job at Elegant Enterprise-Wide Solutions, Inc., Pontiac, MI

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  • Elegant Enterprise-Wide Solutions, Inc.
  • Pontiac, MI

Job Description

Experience Level: 3 years

Position: Mainframe Operator .

  • Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer technology related incidents.
  • Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
  • Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
  • Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language, but this skill is not mandated.
  • Perform deliveries as assigned and must be able to lift 50 pounds.

Environment: Technical Environment(s); Must have an in-depth knowledge and at least 3 years of experience with Microsoft Teams.

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