Job Description

Job Description: Live Chat Support

Company Name: CityGreen Services
Location: United States (Remote)
**Experience Level:** Entry Level
Salary: $27-$35 per hour

About Us:
CityGreen Services is committed to providing exceptional customer service and support. We pride ourselves on our ability to promptly address customer needs and concerns, enhancing the overall customer experience. Although our specific company background is undefined, we are focused on creating a positive and supportive environment for both our clients and employees.

Job Overview:
We are seeking a dedicated and professional Live Chat Support agent to join our team in Chattanooga. This entry-level position is ideal for individuals who are passionate about customer service and have excellent communication skills. You will be a vital part of our customer support team, providing assistance and information about our goods and services, as well as managing customer inquiries through live chat and phone calls.

Key Responsibilities:
- Provide prompt and courteous responses to customer inquiries via live chat and phone.
- Answer enquiries and provide detailed information about our goods and services.
- Update and maintain accurate customer accounts.
- Process customer requests efficiently and accurately.
- Investigate and resolve customer complaints in a timely manner.
- Perform data entry tasks with attention to detail.
- Demonstrate empathy and service orientation in all customer interactions.
- Evaluate situations effectively to provide appropriate solutions.
- Maintain effective time management to handle multiple inquiries simultaneously.

Requirements:
- Excellent communication skills, both written and verbal.
- Strong service orientation and good listening skills.
- Ability to evaluate situations effectively and show empathy under all circumstances.
- Proficient in basic computer skills, including MS EXCEL.
- High School Diploma or equivalent qualification.
- Strong data entry skills and attention to detail.
- Effective time management abilities to balance multiple tasks.

Why Join Us?
- Competitive hourly salary ranging from $27-$35.
- Opportunity to develop and enhance your customer service skills.
- Supportive work environment with opportunities for growth and advancement.

If you are a motivated individual with a passion for providing exceptional customer service and meet the qualifications listed above, we encourage you to apply for the Live Chat Support position at CityGreen Services. Join our team and be a part of a company that values its employees and customers alike. SmoothHiring

Job Tags

Hourly pay, Remote job,

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